PeProp.Money is a brand of DASV Technologies Pvt. Ltd. herein, referred to as DASV Technologies.
Any refund on services or bill payment you order through PeProp.Money website/ Mobile Application will be governed by the Refund Policy stated below. Further, some services may be governed by their individual refund policies. In all such cases the individual refund policy shall be applicable in addition to this policy unless and otherwise it is contrary to this, in which case the individual service refund policy shall supersede this policy.
Payments for any orders that you may place with us will remain under hold till such time that our Customer Service reviews the order and finds it serviceable. All payments will be processed only after customer service accepts your order. Until then you can request a change in your order details if any. If on review by customer service, your order is found unserviceable, you will have the option to amend the order or get a full refund.
If you have second thoughts and decide to opt out of an order after placing it, you are free to request for a cancellation. If the request for cancellation comes in before customer service reviews the order and accepts it then you will get a full refund.
Normal time for review and acceptance is a maximum of 48 working hours from the time of placing the order. When customer service accepts your order after review, it becomes a confirmed order. Confirmed orders can be cancelled on request from Client or due to other reasons.
Refunds on such cancellations will be applicable as follows:
If an order comes up for cancellation on request from client, PEPROP.MONEY will deduct 0%-25% (as per builder norms) of the order value as cancellation fee and the balance shall be refunded. If the client has paid any extra quote amount then it will be refunded after deduction of costs already incurred in executing the task.
If an order could not be completed by customer service for reasons other than Customer's request for cancellation then refund will be given after deduction of 0%- 25% (As per builder/developer norms) of the order value plus costs already incurred in executing the task. Reasons contributing to such a situation could include insufficient or delayed documentation / information from customer, errors/ mistakes not pertaining to PEPROP.MONEY's scope of work, inability of customer to follow procedures or requirements or due to any other reasons beyond the control of PeProp.Money.
Brokerage, Booking/Hold Property & Listings
(i) The Peprop.Money Hold Property Amount paid on success is 100% refundable
(ii) Any brokerage fee paid to the Broker/Channel Partner on success, is non-refundable as PeProp.Money does not charge any Brokerage from the user. Please contact the Broker/Receiver/Beneficiary for same beneficiary
(iii) The Peprop.Money Listing fee for re-sale properties is non-refundable, irrespective of when the listing is taken off due to a successful sale.
BBPS Bill Payments- Refund
Peprop.Money and/or the Peprop.Money business partner (including Peprop.Money’s bill payment partners) reserve the right to charge and recover from You, such fees for availing the service as the case may be. These charges shall be effective from the time when they are posted on the Peprop.Money Platform or on the Peprop.Money business partner’s channel/portal/website through which You are availing the specific service. You are bound by such revisions and should therefore visit the Peprop.Money Platform or check with the Peprop.Money business partner’s channel/portal/website through which You are availing the specific service in order to review the applicable fees which may vary from time to time. In the event that You stop or seek a reversal of the payment instructions as may have been submitted, Peprop.Money shall be entitled to charge and recover from You and You shall be liable to pay such charges to the bill payment service provider as may be decided by Peprop.Money. These charges shall be charged on to Your designated payment account or in any other manner as may be decided by Peprop.Money.
All sales of BBPS Bill pay on the Peprop.Money Platform are final with no refund or exchange permitted. You are responsible for the mobile number, Consumer ID, Policy Number or K Number for which You paid the BBPS Bill and all charges that result from those purchases. You are also responsible for the information relating to data card and toll-tag recharge and all charges that result from those purchases. Peprop.Money is not responsible for any bill pay of utility for an incorrect mobile number, Consumer ID, Policy Number or K Number or incorrect toll or data card information. However, if a transaction performed by You on the Peprop.Money Platform, money has been charged to Your card or bank account and a recharge/services is not delivered within 24 hours of the completion of the transaction, then it will auto refund or Refund Button will enable or You shall inform us by sending an e mail to our customer services e mail address mentioned on the ‘Contact Us’ page on the Peprop.Money Platform. Please include in the e-mail the following details – the mobile number, Consumer ID, Policy Number or K Number along with Transection ID, operator name, recharge value, transaction date and order number. Peprop.Money will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without delivery of the recharge/services, then You will be refunded the money within 21 working days from the date of receipt of Your e mail. All refunds will be credited to Your Source Bank/Card. It will take 3-21 working days for the money to show in Your bank account depending on Your bank’s policy.
• provide true, accurate, current and complete information about Yourself (“Registration Data”), Your payment account details (“Payment Data”), Your biller details (“Biller Data”); and
• maintain and promptly update the Registration Data, Payment Data and Biller Data to keep it true, accurate, current and complete at all times. If You provide any information that is untrue, inaccurate, not current or incomplete, or Peprop.Money has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Peprop.Money has the right to suspend or terminate Your account and refuse any and all current or future use of the Peprop.Money Services/Peprop.Money Platform (or any portion thereof). The term biller includes telecom operators.
Peprop.Money assumes no responsibility and shall incur no liability if it is unable to affect any payment instruction(s) on the payment date owing to any one or more of the following circumstances:
(i) If the payment instruction(s) issued by You is/are incomplete, inaccurate, invalid and delayed;
(ii) If the payment account has insufficient funds/limits to cover for the amount as mentioned in the payment instruction(s);
(iii) If the funds available in the payment account are under any encumbrance or charge;
(iv) If Your bank or the National Clearing Centre refuses or delays honoring the payment instruction(s);
(v) If payment is not processed by biller upon receipt;
(vi) Circumstances beyond the control of Peprop.Money (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force).
In case the bill payment is not affected for any reason, you will be intimated about the failed payment by an e-mail.
REFUND PROCESS & DISCLAIMER
PeProp.Money acts as a facilitator in India on behalf of the customer. PeProp.Money cannot be held responsible for bureaucratic delays when dealing with government bodies / academic institutions / external agencies. All tasks are done an on best effort basis only. The decision of the company will be final and binding on this matter.
Time to refund to process a request for cancellation is a maximum of 21 working days. However time lines for actual refund to take place and for the credit to reach your account would depend on the speed of banking channels and the credit card companies involved in the transaction (as may be applicable).
